Frequently Asked Questions
How safe is it compared to a normal ladder?
Safer & smarter. Each step locks securely into place with a double-safety locking system, while non-slip rubber feet & wide stabiliser bars keep the ladder steady on any surface. Built from industrial-grade aluminium, it’s designed to hold firm under pressure, giving you the same confidence & stability as a full-size ladder, without the bulk.
Can it actually fit in my car or caravan storage?
Yes! When folded, it measures just 80 cm x 47 cm, easily fitting into your car boot, ute tray, or caravan compartment. Compact, lightweight & travel-ready. Take it anywhere without the bulk.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will it handle outdoor use and rough conditions?
Absolutely. This ladder is built from weather-resistant, rust-proof aluminium alloy, made to perform in rain, heat, or dust. Its non-slip rubber feet & sturdy locking system keep it stable on uneven ground, perfect for camping, construction, & outdoor maintenance. Tough enough for the job site, reliable enough for the open road.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at lifestyleausco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.