Frequently Asked Questions
Is this pillow suitable for all sleeping positions?
Yes! The ergonomic butterfly design & adaptive memory foam comfortably support back, side & stomach sleepers, maintaining proper alignment for every position.
How do I clean the pillow?
The pillow comes with a machine-washable cooling cover. Simply remove the cover and follow care instructions. The memory foam core can be spot-cleaned if needed.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it suitable for hot sleepers?
Yes! The breathable cooling cover promotes airflow to keep you fresh & comfortable throughout the night, even during warm Australian summers.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at lifestyleausco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.