Frequently Asked Questions
Is it safe for puppies or small breeds?
Absolutely. With gentle spray modes like Mist or Shower, you can control water flow to ensure small or sensitive dogs remain calm & comfortable during bath time.
Will it fit my garden hose?
Yes! The Pup Jet Wash comes with a universal quick connector & shower adapter, making it compatible with most standard Australian garden hoses. Simply attach it & you’re ready to wash.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use it without shampoo?
Yes, the Pup Jet Wash works with water only for a quick rinse, or you can fill the built-in container with your favourite dog shampoo for a deeper clean.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at lifestyleausco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.