Frequently Asked Questions
Is the decanter easy to clean and maintain?
Yes! Our Crystal Wine Decanter is designed for effortless cleaning. Its wide opening and smooth crystal surface make it easy to rinse by hand with warm water, no brushes or complicated parts required. For best results, simply let it air dry to preserve the crystal’s shine and clarity.
Can I use it for spirits or other drinks?
Absolutely. While designed for wine, the Rotating Crystal Wine Decanter also enhances the presentation of whiskey, scotch, or even cocktails. Its smooth rotation brings out aroma and depth in any drink, making it a stunning addition to any home bar or celebration.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is this decanter dishwasher safe?
The Rotating Crystal Wine Decanter is made from premium, lead-free crystal, which can handle gentle cleaning, however we recommend hand washing to maintain its brilliance & smooth rotation. Simply rinse with warm water and mild soap to keep the crystal sparkling and the base turning effortlessly. If using a dishwasher, place it carefully on the top rack & use a delicate glassware cycle for best results.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at lifestyleausco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.